Domestic Courier Services Domestic Courier Rates International Courier Services International Courier Zone and Transit Time Guide International Courier Export Rates International Courier Import Rates Deferred Domestic Roadfreight Service Deferred Domestic Roadfreight Rates Cross-Border Roadfreight Service Cross-Border Roadfreight Rates International Airfreight & Seafreight Restricted Items and Hazardous Goods Insurance Remote Area List Fuel Surcharge FUEL SURCHARGE The dramatic increase and fluctuation of both local and international fuel prices has caused the jet fuel price to rise by over 90%. As a consequence, the components of cost for many airlines have increased exponentially. The recovery of this cost has been through surcharges passed on by the airline industry to forwarders and couriers alike, currently around 8% to 12% in most cases. Borntosend has tried to absorb much of these costs, but the current levels are untenable and have rapidly become a significant cost to our business. We therefore have no option but to align ourselves with what is currently standard industry practice and to implement a variable surcharge element to our costing. This is based on the monthly average spot prices for kerosene/jet fuel (Rotterdam ARA Index) as published by the US Department of Energy, and should this index fluctuate either up or down, the rate levied will be adjusted accordingly. Prices displayed in this index are expressed in (USD) cents per US gallon. The fuel surcharge will vary in 0.5% steps and will be updated on a monthly basis according to the following scale: AT LEAST BUT LESS THAN SURCHARGE $0 $0.55 0.00% $0.55 $0.65 0.50% $0.65 $0.75 1.00% $0.75 $0.85 1.50% $0.85 $0.95 2.00% $0.95 $1.05 2.50% $1.05 $1.15 3.00% $1.15 $1.25 3.50% $1.25 $1.35 4.00% $1.35 $1.45 4.50% $1.45 $1.55 5.00% $1.55 $1.65 5.50% $1.65 $1.75 6.00% $1.75 $1.85 6.50% $1.85 $1.95 7.00% $1.95 $2.05 7.50% $2.05 $2.15 8.00% $2.15 $2.25 8.50% $2.25 $2.35 9.00% Note: There will be a 1 month lag in the application of the index. For example, the monthly average price for fuel in December 2004 will be used to determine the applicable surcharge in February 2005. This is due to the release dates of the data. Borntosend reserves the right to change the fuel surcharge index and table with or without notice. Both the amount and duration of the surcharge will be determined at Borntosend's sole discretion. Current Fuel Surcharge Effective Date: 31 December 2011 Effective Rate: 16.00%